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Concepto IT Solutions Technology Services

Concepto IT Solutions offers a comprehensive portfolio of value added services to complement our procurement service, which allows us to be a complete IT solutions provider for our customers. Our goal is to help businesses fully leverage their investment in information technology.

Project Services

Overview

Concepto IT Solutions offers a number of advisory consulting services to assist and guide you through the process of developing an IT strategy, prioritizing technical functionality, and planning for the implementation of each new/upgraded technology in your IT environment.

Assessment & Strategy:
Using our structured methodology to discover pertinent information and assess and evaluate key subject matter, we then determine the best strategy and course of action for various technology solutions. Our recommendations are based on proven best practices and are closely aligned with your unique business needs.
Architecture & Design:
Is your hybrid cloud architecture well-suited for your needs? Is your application architecture optimized for the cloud? Is your network performing ideally? Are you getting the most from your investment in data storage? Is your SharePoint environment constructed in the best manner? Concepto IT Solutions delivers highly effective architecture & design services to ensure that your new or upgraded technology solution is built upon the best possible foundation. Whether we are optimizing the architecture/design of your existing systems or creating a blueprint for new or upgraded technology solution, you will yield great benefits to your business, including reduced cost, better performance, and an improved user experience.
Deployment Planning:
Introducing new or upgraded technology into a production IT environment must be carefully planned to be as seamless as possible and avoid disruption to the business. Concepto IT Solutions follows a proven methodology (Plan, Build, Deploy, Manage) to implement and support various technologies.
Health Checks:
Are your existing systems running optimally? Our health assessments are meant to determine whether your systems might benefit from some adjustments to achieve peak performance. Health checks tend to be short engagements, yielding recommendations for improvement that are based on proven principles and practices. Often, minor adjustments can result in major improvements.

Concepto IT Solutions utilizes a simple but effective four-phased methodology to ensure your technology solutions are well-planned and introduced into your IT environment with maximum effectiveness and minimal disruption. Each step of our “Plan, Build, Deploy, Manage” approach is designed to produce a successful implementation.

We provide top-rate implementation services in a number of technology areas.

Office 365 Training & Adoption Services:

Concepto IT Solutions offers a variety of Office 365 Training & Adoption options to support Office 365 migrations and deployments. With a team of Office 365 MCSA certified experts, we provide the following Office 365 services:
  • Office 365 Administration & Portal Management Training
  • Office 365 Technical Training
  • Group Office 365 End User Training
    • End User
    • Power Users
  • “Train the Trainer” Office 365 Training
Concepto IT Solutions Cloud Services offers flexible Office 365 Adoption and Training packages based on the customer’s unique needs. A customized training plan can be created based upon your specific requirements.
Temporary Staff Augmentation
Do you need help with specific IT projects? Is there a backlog of work and you need to catch up? Do you have an employee going out on leave? These are some common scenarios that lead companies to choose temporary staff augmentation to help get them over a hump. From just a few weeks to several months, Concepto IT Solutions can fulfill your temporary staffing requirements.
Permanent Employee Placement
Finding quality people can be challenging. In particular, it can be difficult for a generalist HR recruiter to locate and properly assess high-quality IT people. Concepto IT Solutions fills this need with a broad network of sources and a thorough evaluation process. We match your technical requirements and company culture with the best person for the job.
Project Management
If you have the technical skills and capacity you need, but don’t have a PMO with qualified Project Managers, Concepto IT Solutions can fulfill this need. Our PMI certified Project Managers can step in to guide your IT team to success.
Highly skilled IT professionals
Solution Architects, System Engineers, System Administrators, Application Developers, Security Architects, Cloud Experts, Virtualization Engineers, Project Managers, Business Analysts, Database Administrators, Helpdesk Technicians, Trainers, and more ...

Cloud

Concepto IT Solutions delivers a comprehensive set of services that position your business for a confident transition to the cloud. Leverage Concepto IT Solutions’s depth of experience and track record to ensure your success.

Cloud Strategy

As cloud computing transforms the IT landscape, determining the best cloud strategy for your unique business is paramount. Should you choose a public cloud, a private cloud, a hybrid approach… or no cloud at all? Are you better served with Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or Software-as-a-Service (SaaS)? If you’ve chosen an onsite infrastructure, have you considered the benefits of a cloud-based DR solution?

Concepto IT Solutions helps businesses assess, strategize, and design an optimal strategy. Our Microsoft-centric hosted computing solutions leverage Office 365 and Azure platforms. We combine the power and security of Microsoft datacenters with Concepto IT Solutions’s depth of experience planning and performing cloud migrations.

Cloud Readiness
Is your IT environment ready for the cloud? You may need to take crucial steps that will prevent poor performance and system incompatibility issues that can disrupt users. Concepto IT Solutions provides you with a clear picture of how to best position yourself for success and avoid common pitfalls.
Cloud Migration
Moving any portion of your IT platform to the cloud can be a tricky proposition. There is much to consider -- security, performance, applications, mobility and more. Concepto IT Solutions has the expertise to make the transition seamless. We use a proven process and possess a solid track record of migrating companies to Microsoft’s Office 365 and Azure cloud platforms.
Application Transformation

Your business runs on software applications. The underlying infrastructure merely supports these vital applications. As companies adopt the cloud paradigm, they find that most legacy software was not designed for it. So a transformation is necessary.

Transforming software to function optimally in a cloud model is critical. Programs must operate efficiently once the location of some (or all) components move to the cloud. What were once high-speed connected components might now be connected over a slower-speed link. This change may cause performance issues. For example, the chatty database application that ran fine locally might perform poorly once it is moved to the cloud.

Concepto IT Solutions’s application transformation service helps to prevent these problems. We assess your software programs and help remediate performance and functional problems prior to cloud migration. We take a structured approach to assessing, analyzing, planning and implementing the best application transformation plan to fit your unique needs.

Concepto IT Solutions delivers a comprehensive set of planning, deployment and migration services to enable your company on Microsoft’s Office 365 cloud platform.

Office 365 Planning Services
Concepto IT Solutions’s Office 365 planning services are a complete set of advisory offerings that prepare your company for its transformation to Office 365.
  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Skype for Business (formerly Lync)
  • Office 365 Pro Plus
  • Office 365 Video
  • Yammer
  • Delve
  • Hybrid cloud solutions
  • Google to Office 365
  • Lotus, GroupWise to Office 365
  • File share migration to Office 365
Office 365 Deployment and Migration Services
  • Active Directory synchronization
  • SharePoint Online
  • Email Migration
  • Skype for Business (formerly Lync)
  • SharePoint Migration
  • Office 365 Pro
  • Identity Management
  • Virtual Networking

Concepto IT Solutions delivers a comprehensive set of planning, deployment and migration services to enable your company on Microsoft’s Azure cloud platform.

Planning Services
Azure planning services optimize your ROI by preparing your company for a smooth transition to this advanced Microsoft platform. Services include:
  • Azure Discovery: Our experts calculate your anticipated level of Azure consumption. It is important that your monthly commitment to Microsoft is sized properly to avoid overspending.
  • Infrastructure-as-a-Service (IaaS): Create a new infrastructure. Lift-n-shift your existing infrastructure. Leverage IaaS for disaster recovery.
  • Platform-as-a-Service (PaaS): Enable a new platform for development, testing, and other platform requirements.
  • Identity Management: Active Directory; Azure Active Directory Premium; ADFS.
  • Virtual Networking: Point to site VPN; Site to site VPN; Express Route for high speed performance.
Deployment and Migration Services
  • Active Directory / ADFS
  • IaaS & PaaS implementation
  • Identity Management
  • Virtual Networking

Virtualization

Maximize the ROI from your hardware investment with virtualization solutions from VMware, Citrix and Microsoft. Reduce costs, improve manageability, and enhance security. Give IT greater flexibility to dynamically serve the business without increasing the burden of management and support. Extend the life of aging user devices. Optimize the server farms that you have already virtualized.

Server Virtualization
Gone are the days of a physical machine performing single-server workloads. Using hypervisor technology, servers can now host virtual machines (VM) that provide multiple instances of an operating system on a single physical machine. This allows the machine to serve multiple purposes, greatly reducing the administration and maintenance of server farms. IT can quickly create VMs, providing advanced levels of flexibility while reducing costs.
  • Implementation & Upgrade
  • Concepto IT Solutions offers design, implementation, upgrade and ongoing maintenance services for virtual server infrastructures.
  • Optimization
  • Your server farms might already be virtualized, but is the distribution of the workloads delivering the best ROI from your hardware investment? Concepto IT Solutions assesses hardware utilization and recommends ways to better use the servers that you already own.

Redistributing applications and other workloads can result in the highest efficiency and greatest ROI.

Desktop Virtualization
Separating the desktop environment from the physical client device yields numerous benefits:
  • Better control of the user’s environment
  • Improved security
  • Lower volume of helpdesk calls
  • Ease of managing and upgrading applications
  • Extending the life of older devices
These benefits are achieved through a combination of client virtualization technologies including virtual desktop infrastructure (VDI, also known as Desktop-as-a-Service “DaaS”), application virtualization, user virtualization, and “thin client” terminal services.

Microsoft

As a leading Microsoft reseller, Concepto IT Solutions is uniquely positioned to help you best leverage your investments in Microsoft technology. Concepto IT Solutions provides a full complement of solutions around Microsoft’s server infrastructure products, both on-premise and cloud-based, including:

  • Windows Server and Active Directory
  • Identity Management
  • Systems Management (SCCM, SCOM, VMM)
  • Exchange Server
  • Office 365 Migration
  • Azure IaaS Solutions
  • SharePoint Portals
    • E-commerce Solutions
    • Intranets
    • Workflow Solutions

Concepto IT Solutions delivers a comprehensive set of planning, deployment and migration services to enable your company on Microsoft’s Office 365 cloud platform.

Office 365 Planning Services
Concepto IT Solutions’s Office 365 planning services are a complete set of advisory offerings that prepare your company for its transformation to Office 365.
  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Skype for Business (formerly Lync)
  • Office 365 Pro Plus
  • Office 365 Video
  • Yammer
  • Delve
  • Hybrid cloud solutions
  • Google to Office 365
  • Lotus, GroupWise to Office 365
  • File share migration to Office 365
Office 365 Deployment and Migration Services
  • Active Directory synchronization
  • SharePoint Online
  • Email Migration
  • Skype for Business (formerly Lync)
  • SharePoint Migration
  • Office 365 Pro
  • Identity Management
  • Virtual Networking

Concepto IT Solutions delivers a comprehensive set of planning, deployment and migration services to enable your company on Microsoft’s Azure cloud platform.

Planning Services
Azure planning services optimize your ROI by preparing your company for a smooth transition to this advanced Microsoft platform. Services include:
  • Azure Discovery: Our experts calculate your anticipated level of Azure consumption. It is important that your monthly commitment to Microsoft is sized properly to avoid overspending.
  • Infrastructure-as-a-Service (IaaS): Create a new infrastructure. Lift-n-shift your existing infrastructure. Leverage IaaS for disaster recovery.
  • Platform-as-a-Service (PaaS): Enable a new platform for development, testing, and other platform requirements.
  • Identity Management: Active Directory; Azure Active Directory Premium; ADFS.
  • Virtual Networking: Point to site VPN; Site to site VPN; Express Route for high speed performance.
Deployment and Migration Services
  • Active Directory / ADFS
  • IaaS & PaaS Implementation
  • Identity Management
  • Virtual Networking

Concepto IT Solutions offers a unique combination of services that enable companies to realize the full potential of their investment in Microsoft’s broad range of products. These unique solutions from Concepto IT Solutions are the result of decades of experience managing large-scale procurement contracts, including the largest ever Microsoft EA contract totaling almost 1 Million seats.

Concepto IT Solutions helps you optimize the financial side of Microsoft license agreements with these services:
  • Software Asset Management (SAM)
  • License Analytics
  • Software License Management System (SLMS)
  • Deployment Roadmap Analytics
  • Asset Management Software

Datacenter

Before spending on additional hardware, consider whether more horsepower is what you really need. If your virtualized environment grew gradually over time, it’s possible that your application workloads aren’t distributed in a way that best leverages your investment in server hardware.

How can you be certain that your virtualized server farms are configured optimally? Are there potential efficiencies hidden just below the surface that can decrease your hardware spend and maximize performance at the same time.

Concepto IT Solutions offers a unique service that assesses the use of server resources and identifies ways to optimize and/or consolidate their usage. The findings are often eye-opening, with substantial savings to be achieved by rethinking the distribution of server resources and the applications that utilize them.

Maximize the ROI from your hardware investment with virtualization solutions from VMware, Citrix and Microsoft. Reduce costs, improve manageability, and enhance security. Give IT greater flexibility to dynamically serve the business without increasing the burden of management and support. Extend the life of aging user devices. Optimize the server farms that you have already virtualized.

Server Virtualization
Gone are the days of a physical machine performing single-server workloads. Using hypervisor technology, servers can now host virtual machines (VM) that provide multiple instances of an operating system on a single physical machine. This allows the machine to serve multiple purposes, greatly reducing the administration and maintenance of server farms. IT can quickly create VMs, providing advanced levels of flexibility while reducing costs.
  • Implementation & Upgrade
  • Concepto IT Solutions offers design, implementation, upgrade and ongoing maintenance services for virtual server infrastructures.
  • Optimization
  • Your server farms might already be virtualized, but is the distribution of the workloads delivering the best ROI from your hardware investment? Concepto IT Solutions assesses hardware utilization and recommends ways to better use the servers that you already own.

Redistributing applications and other workloads can result in the highest efficiency and greatest ROI.

Desktop Virtualization
Separating the desktop environment from the physical client device yields numerous benefits:
  • Better control of the user’s environment
  • Improved security
  • Lower volume of helpdesk calls
  • Ease of managing and upgrading applications
  • Extending the life of older devices
These benefits are achieved through a combination of client virtualization technologies including virtual desktop infrastructure (VDI, also known as Desktop-as-a-Service “DaaS”), application virtualization, user virtualization, and “thin client” terminal services.

Are you wasting precious time, money and resources maintaining unused data? Could there be a better way to manage it? These important questions are sometimes never considered – we just keep buying more storage and backing up the same unused data time and time again.

Optimizing your storage strategy can yield significant benefits. Moving rarely used data to less expensive storage is a great start. The right combination of backup, archiving, cloud storage and disk optimization can save significant time, money and resources.

Concepto IT Solutions’s Storage Optimization solution starts by assessing your stored data to determine when each file was last accessed. The results can be staggering as you realize the amount of data that hasn’t been touched for years.

Infrastructure

The IT infrastructure underlying your business applications must be designed for optimum effectiveness. Concepto IT Solutions delivers a broad range of services to help assess, design, implement and optimize the key components of your IT landscape.

Optimize your information highway with Concepto IT Solutions’s networking services:

  • CiscoTM network design, implementation and upgrade
  • Network bandwidth utilization assessment and improvement
  • Wireless network assessment, planning, implementation and optimization

Ensuring the security of your infrastructure is paramount. Concepto IT Solutions’s security services include:

  • Security Assessments
  • Cybersecurity Strategy
  • Penetration Testing
  • Vulnerability Remediation
  • Social Engineering
  • Regulatory Compliance
  • SymantecTM Solutions

Concepto IT Solutions provides a full suite of services around Microsoft’s server products including:

  • Windows Server and Active Directory
  • Identity Management
  • Systems Management (SCCM, SCOM, VMM)
  • Exchange Server
  • Office 365 Migration
  • Azure IaaS Solutions
  • SharePoint Portals
    • E-commerce Solutions
    • Intranets
    • Workflow Solutions

In addition to implementing various storage systems, Concepto IT Solutions offers a Storage Optimization Service that helps maximize your hardware investment.

Optimizing your storage strategy can yield significant benefits. Our Storage Optimization solution starts by assessing your stored data to determine when each file was last accessed. The results can be staggering as you realize the amount of data that hasn’t been touched for years. Next, we recommend ways to adjust your storage strategy to achieve a suitable balance between economics and retrieval requirements. Typically, the best approach is some combination of archiving, cloud storage, and/or inexpensive long-term storage media.

Microsoft’s retirement of Windows Server 2003 is forcing many companies to face a difficult challenge. There will be no further security patches, product updates, or technical support available for this operating system – so a move is essential. Moving applications from this platform is often a difficult task, as many legacy (or custom) programs are incompatible with newer versions of Windows.

Concepto IT Solutions’s Windows Server 2003 EOL service guides companies through the complexities of addressing this situation. We inventory and assess each of your applications to determine the best path forward. We then help you perform the migration and/or consolidation efficiently

Business Intelligence

Concepto IT Solutions’s Business Intelligence (BI) Solutions arm you with the right information at the right time. Your organization will be empowered to make well-informed decisions based on the most up-to-date information. Gone are the days of waiting days or weeks for a report. Today’s BI solutions provide timely information through a system of easy-to-use dashboards and reports.

Concepto IT Solutions delivers BI solutions built on Microsoft’s industry-leading BI toolset, providing the best value for the lowest cost.

Insight & Analysis
View and assess business-critical data using familiar Microsoft desktop applications such as Excel and Visio.
Dashboards & Scorecards
Generate easy-to-understand graphical reports in real-time. From front-line managers to the executive suite, leverage a central repository of data that is shared across the organization and built on technologies such as SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), and SharePoint.
Data Consolidation
Minimize confusion, stale data and maintenance headaches. Collect and centralize disparate data across your company using SQL Server as a central data warehouse.

Managed Services

Overview

Businesses of all sizes are benefiting from rethinking how to best support IT functions. Managers prefer the IT staff to focus on high-value activities rather than routine maintenance and support. They also want savings. As a result, they are often turning to cloud-hosted computing, outsourced server management, and outsourced technical support for users.

Offload the burden and reduce the cost of performing routine support and maintenance. Let Concepto IT Solutions’s expert team of engineers handle these technical services for you.

Free your IT staff to focus on higher-value activities. Stop worrying about your servers, maintenance, routers, switches, and user support.

Hosted Computing

Using Microsoft’s Office 365 and Azure cloud platforms, Concepto IT Solutions can move your onsite servers to the cloud. With a low monthly subscription fee, you can now let Microsoft carry the burden of installing, maintaining, powering and protecting your server environment. You pay only for what you use. If you ever need more, it is instantly available.

Learn more about our Cloud Services Licensing.

Infrastructure Management

Maintaining servers, routers, and switches can be daunting. It requires a great deal of effort to keep patch levels current and alert to problems. Furthermore, it is often difficult to pro-actively spot trends before they become a problem..

Concepto IT Solutions removes this burden from your infrastructure. We remotely deliver all the vital management and maintenance services that your IT environment needs to stay operational. We can even dispatch engineers to provide onsite support for critical problems.

Helpdesk (Service Desk)

Helping users with technical issues is a fundamental function of IT. However, it can be expensive, difficult and tedious. Concepto IT Solutions’s remote service desk (helpdesk) provides three-tier technical support. We handle everything from routine issues to the most challenging problems. Our service desk operates following the industry standard ITIL service delivery framework.

Asset Lifecycle Management

Overview

Since 1982, Concepto IT Solutions has delivered industry-leading IT asset management solutions that span the full lifecycle of hardware and software. From procurement through deployment to eventual retirement, Concepto IT Solutions offers compelling value around the management and optimization of these essential IT assets.

  • Hardware Lifecycle Management
  • Software Investment Management
  • Automated Software License Management

These unique solutions from Concepto IT Solutions are the result of decades of experience managing large-scale procurement contracts, including the largest ever Microsoft EA contract totaling almost 1 Million seats.

Hardware Lifecycle Management

Hardware Lifecycle Management:

  • Procurement
  • Configuration
  • Shipping & Logistics
  • Spare Pool Warehousing
  • Decommissioning
  • Recycling

Software Investment Management

Our software investment solutions optimize your software spend, including maximizing the value of Microsoft Enterprise Agreements. In addition, our state-of-the-art software license management system (SLMS) minimizes the burden of tracking and managing licenses by providing a robust platform that automates the process.

Software Asset Management (SAM)

This essential service determines the baseline of your software assets. Assessing your current usage is the first step in devising the best software license strategy.

License Analytics

Concepto IT Solutions arms you with the vital information needed to plan your license agreement with Microsoft. Our License Analytics service is a proprietary solution providing a deep analysis of your Microsoft software assets. We first create a technology roadmap and then compute the best possible scenario for your Microsoft EA contract. This minimizes cost and maximizes ROI.

Software License Management System (SLMS)

SLMS is a custom-built software platform that automates the tracking and management of all your software assets.

Deployment Roadmap Analytics

This custom service plots the future deployment of new or upgraded assets, and determines the labor cost for those deployments. Knowing the cost of implementation is equally as important as knowing the cost of the assets themselves.

Asset Management Software

Concepto IT Solutions offers design and implementation services for these asset management tools:

  • Microsoft System Center Configuration Manager (SCCM)
  • Symantec Altiris

Automated Software License Management

Software License Management System (SLMS):

SLMS is a custom-built software platform that automates the tracking and management of all your software assets.

Security Services

Overview

The security of your IT environment is paramount. As the industry encounters more and more high-profile security breaches, CIO’s find themselves in the difficult position of trying to protect their complex IT landscape from innumerable threats. Hackers, malware, corporate espionage, and careless users can expose a company to unacceptable risk. Meanwhile, the threats seem endless… once one threat is suppressed, another surfaces creating a real headache for your business.

In addition, many companies are required to maintain compliance with regulated industry standards to ensure their systems and data are secure. Healthcare providers, financial institutions, government contractors, retail companies and others must prove their compliance with predefined standards.

Cybersecurity Strategy

A comprehensive top-down approach to security is the best defense. From the highest level IT architecture to the lowest level system setting, a solid cybersecurity strategy is paramount. But even more is required to fully protect your enterprise. While we can design highly secure computer systems, they must be accompanied with robust company policies and educated end users. We have learned that it is often a breakdown in these policies and behaviors that results in a security breach or the loss of critical data. Your cybersecurity strategy must encompass all of these factors… computer security, robust corporate policies, and vigilant end users (aka social engineering).

Penetration Testing

Concepto IT Solutions’s penetration testing service challenges our security experts to gain access to your systems. If you have a web application, give us the URL and nothing more – we’ll use advanced techniques to test its security and see if we can breach it. And we’ll use sophisticated methods to try to hack into your company network or intercept your web or email traffic. If we can do it – so can the bad guys.

Vulnerability Remediation

Once we’ve identified potential vulnerabilities, we will work with you to remediate. We will help lock down your network and secure your applications to help prevent future breaches.

Social Engineering

As secure as we can make the IT network and software, often it is the people that pose the most imminent threat. Employees or contractors can open the door to security breaches and data loss. “Fishing” phone calls and emails can trick users into divulging sensitive information. Employees might inadvertently release key information or passwords, or lose devices that contain protected information. Savvy criminals can even talk their way past the reception area to gain physical access to the company’s network infrastructure and data.

Social Engineering is the practice of “hardening” a company’s people and processes. Employees must be educated and alert. Company policies must be robust (and enforced) to minimize the possibility of the company falling victim to a social attack. Concepto IT Solutions’s security consulting service helps guide you through this process.

Symantec Solutions

As a leading provider of Symantec security and information management solutions, Concepto IT Solutions offers:

  • Data Loss Prevention (DLP)
  • End-point protection
  • Encryption
  • Data Backup
  • Data Archiving